Return Policy
1. Regarding product damage
We guarantee that every statue is intact and we have reached an agreement with the courier company to handle our package. We have never opened the package during the security check, but we cannot guarantee that you will receive it without any damage because the resin sculpture is very fragile. We cannot avoid it. What we can do is to make this happen with a low probability, but if damage occurs, we will help you first contact the studio for after-sales service. If the studio cannot provide replacement, we will refund a portion of the compensation for the damaged parts (depending on the extent of the damage), but if you cannot accept any defects or damages, please order with caution and the purchase will default to complying with this agreement.
2. Product flaw
All statue made by handwork, and factory environment is not good enough sometime , even a bit confused, or studio did not do well in QC(quality check), sometime if your order get some flaws , we can help u get replacement , but if factory cant offer replacement , we will do parts refund(according to condition).
If buyers want the 100% perfect , without any problems , please order with care.
3. Product lose
Once we confirm product is lose , we will send full refund or ship a new one.
4. Friendly reminder;
It is recommended to inspect the goods in front of the courier after receiving them, and take photos and record unboxing videos to facilitate the handling of damaged after-sales issues and compensation issues.
If there are other issues, we can assist in handling them. If necessary after-sales costs are incurred, the buyer shall bear them on their own.
